Optimize Customer Inquiry process using IBM’s Cognitive & Digital Process Automation Solution Stack

Processing free text-based customer inquiries from email-attachments, online forms, message boards, etc.
could be a time-consuming process, and in some cases may be too late before the Customer Service
Representatives (CSR) get to it. Automating this process will remove the human element required for
reviewing each inquiry, prioritizing and routing to the appropriate CSR for resolution.
Zilker Technology’s Customer Inquiry Automation (CIA) solution using the IBM Digital Process Automation product stack with IBM Watson’s Tone Analyzer and Natural Language Classifier APIs can automate & [more]


Raj Patel API Connect & Docker Enterprise Video Link

In this video, you’ll see how to run a complete Production Class API+Microservice development environment from your developer workstation.

In less than 60 minutes, see how to: stand up scripted, automated and integrated environment – LDAP Directory server, Mail Server, Web based email client, IBM API Connect cloud, API Manager, API developer portal, API Gateway, Docker Trusted Registry, Docker Swarm and Docker Data Center with any OS flavor of your choice – Windows, Mac or Linux, [more]


Zilker Announces New Offering for Customer Engagement and Digital Experience

Looking to upgrade your IBM WebSphere Portal™, Web Content Mangement™ or Watson Commerce™? Is it the “right time” for a migration? Can’t determine if on-prem or Cloud are right for you? Zilker Implementation Methodology (ZIM) for Customer Engagement & Digital Experience (DX) is a proven repeatable implementation methodology for guiding customers to successful product upgrades.  ZIM for CE & DX is the latest of a long list of offerings Zilker is bringing to market.
Our process starts with a Blueprint phase that evaluates our customer’s current deployment, [more]


Watson Visual Recognition & Product Recommendation

Integrating Watson’s visual recognition service with Watson Commerce enables customers to quickly look for product recommendations and matching products based on an image of a product previously seen in an advertisement or in use elsewhere; for e.g. a style of a dress or any other unique apparel accessory worn by someone else.
IBM Technologies used in this demonstration are IBM Watson Commerce and IBM Watson Visual Recognition API. [more]