How much should an insurance company charge to cover an applicant? Is that stock a buy, sell, or hold? Who is the best customer service agent to handle the distress call for a high-value customer? Business moves fast and timely, accurate decisions are critical. Many complex human decisions are often difficult to replicate consistently across a broad employee population. Our decision management consultants help customers gather the complexity of those into a set of rules that humans can understand and execute.

INSIGHTS FEATURING THIS SERVICE

Case Studies

REDUCING THE PAIN OF THE PATIENT EXPERIENCE

 
Hybrid Cloud Accelerator for Process Transformation
Providing quality care and a superb patient experience is the key to any health care provider. For a nationwide kidney care provider, their goals are no different. Whether it be at home or “in-center”, their objective is to provide a world-class patient experience that reduces unnecessary paperwork and reduces costs. Utilizing Zilker’s Hybrid Cloud Accelerator for Process Transformation, they were able to do just that. Using Zilker’s technology and health care experience, [more]


Insights

IBM ODM Rule Implementation Standards and Best Practices

Software products and code are used and edited by large number of people within the organization for many years, therefore following standards is extremely important in software development. IBM Operational Decision Management (ODM) rule development is no exception.  Following IBM ODM rule development standards and best practices is crucial for implementing a readable, reusable, robust and efficient rule application.
1.   Action Rules
     i.        Atomicity of the Rules
Atomicity applies to logic, not implementation. Because of performance considerations, [more]


Controlling ODM Rules Execution Order: Utilizing the ruletask properties in IBM ODM

Ruleflows in IBM Operational Decision Management (ODM) control the rule execution order. There are two levels of granularity within the ruleflows to control the execution: The Ruleflow level and Ruletask level. Ideally business requirements would drive the ruleflow design in ODM. There are best practices around constructing ODM ruleflows and their properties. This article describes the best practices around constructing ODM ruleflows, configuration of ruleflow/ruletask through ruletask properties.  I will also present a situation that frequently appears in “Legacy Modernization” projects, [more]


Zilker Technology Wins 2017 IBM Beacon Award for Outstanding Cloud Integration Solution

IBM Beacon Awards recognize select Business Partners for delivering innovative IBM-based solutions to help clients prevail in today’s market
AUSTIN, TX – February 15, 2017 – Zilker Technology was named a winner of a 2017 IBM Beacon Award for their Outstanding Cloud Integration Solution. This honor is awarded to select IBM Business Partners that deliver outstanding solutions across IBM’s broad product and service portfolio to drive business value for customers. The 2017 awards recognize achievements across a wide-range of growing solution areas, [more]


Stop by our booth at IBM InterConnect 2017!

Zilker Technology will have a booth as well as be presenting many sessions.  We will be updating our site daily as we learn our booth number and session schedule.  We hope to see you at the conference!  If you haven’t already registered you can do so by clicking on the icon below.
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